Terms of service

Terms of Service

Terms of Service for Ritika Chandel

Welcome to Ritika Chandel. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Account Terms

By creating an account on our website, you confirm that:

You are at least 18 years old or are using the website under the supervision of a parent or legal guardian
All information provided by you is accurate, complete, and current
You are responsible for maintaining the confidentiality of your account credentials and password
You accept responsibility for all activities conducted through your account

We reserve the right to suspend or terminate accounts found to be involved in fraudulent, unlawful, abusive, or suspicious activities.

2. Pricing and Payment

All prices displayed on our website are listed in Indian Rupees (INR) unless otherwise specified.

We reserve the right to:

Change product prices without prior notice
Modify or discontinue promotions or discounts at any time
Cancel orders in case of pricing errors or payment issues

Payments must be completed through the approved payment methods available on our website. Orders will only be processed after successful payment confirmation.

We use secure third-party payment gateways for online transactions. We do not store complete payment card details on our servers.

3. Product Descriptions

We strive to ensure that product descriptions, images, specifications, and pricing are accurate and up to date. However:

Minor variations in color, texture, or appearance may occur due to screen settings or photography
We do not guarantee that product descriptions or other website content are completely error-free

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

4. Order Acceptance

Placing an order on our website does not guarantee acceptance of the order.

We reserve the right to:

Refuse or cancel any order at our discretion
Limit quantities purchased per customer
Cancel orders suspected of fraudulent or unauthorized activity
Request additional information before processing an order

If your order is canceled after payment has been made, the applicable refund amount will be processed according to our Refund Policy.

5. Shipping and Delivery

We aim to process and deliver orders within the estimated timelines mentioned on our website. However, delivery timelines may vary due to:

Courier delays
Weather conditions
Public holidays
Operational issues beyond our control

Customers are responsible for providing accurate shipping information. We are not liable for delays or failed deliveries caused by incorrect or incomplete address details.

Further details regarding shipping, delivery timelines, and tracking are available in our Shipping Policy.

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

We reserve the right to reject return or refund requests that:

Do not meet our eligibility criteria
Involve used, damaged, or altered products
Are submitted after the eligible return period

Approved refunds will be processed to the original payment method within the applicable processing timeline.

7. Prohibited Uses

You agree not to use our website or services:

For any unlawful, fraudulent, or harmful purpose
To violate any applicable Indian laws or regulations
To transmit malicious software, viruses, or harmful code
To interfere with website security or functionality
To misuse customer data or attempt unauthorized access to accounts or systems
To copy, reproduce, or exploit website content without permission

Violation of these Terms may result in termination of access to our services and legal action where applicable.

8. Limitation of Liability

To the maximum extent permitted by law, Ritika Chandel shall not be liable for:

Indirect, incidental, or consequential damages
Loss of profits, revenue, or data
Delays or interruptions caused by third-party services or events beyond our control
Product misuse or improper handling by customers

Our total liability for any claim related to a purchase shall not exceed the amount paid by the customer for the relevant product.

9. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of or related to these Terms, the website, or transactions made through the website shall be subject to the exclusive jurisdiction of the courts located in Uttar Pradesh, India.

10. Changes to Terms

We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice. Changes will become effective immediately upon posting on the website.

Customers are encouraged to review these Terms periodically to stay informed of any updates.