Refund policy

 

Return and Refund Policy

Return & Refund Policy for Ritika Chandel

At Ritika Chandel, customer satisfaction is very important to us. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility Criteria

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unwashed, and in its original condition

  • Original tags, packaging, and accessories must be intact

  • The return request must be raised within the eligible return timeframe

  • The product must not fall under the non-returnable category mentioned below

We reserve the right to reject returns that do not meet the above conditions.

2. Return Timeframe

Customers may request a return within 7 days of receiving the order.

Once your return request is approved, instructions for the return process will be shared via email or customer support.

Returns requested after the eligible timeframe may not be accepted.

3. Refund Process and Timing

After the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method

  • Refund processing may take 5–10 business days depending on your bank or payment provider

  • In case of Cash on Delivery (COD) orders, customers may be asked to provide bank account details or an alternative refund method

Shipping charges (if any) are generally non-refundable unless the return is due to an incorrect, damaged, or defective product.

4. Exchange Options

We offer exchanges for:

  • Size-related issues (subject to availability)

  • Damaged or defective products

  • Incorrect items received

Exchange requests must be raised within the eligible return period. If the requested replacement product is unavailable, customers may be offered a refund or store credit.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos/videos of the product and packaging

After verification, we will arrange a replacement, exchange, or refund at no additional cost to the customer.

6. Non-Returnable Items

The following items may not be eligible for return or exchange:

  • Products marked as “Final Sale” or “Non-Returnable”

  • Used, washed, or damaged items caused by customer handling

  • Customized or personalized products

  • Gift cards or promotional items

  • Items returned without original packaging or tags

7. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect product, return shipping costs will be covered by Ritika Chandel.

  • For all other eligible returns, return shipping charges may be deducted from the refund amount or borne by the customer, depending on the situation and service availability.

Customers are advised to securely pack returned items to avoid damage during transit.

Contact Us

For any return, refund, or exchange-related assistance, please contact us at:

Store Name: Ritika Chandel
Email: prachisingh.chandel@gmail.com

We value your trust and appreciate your support. Our goal is to ensure every customer has a safe, reliable, and enjoyable shopping experience with Ritika Chandel.